Shipping Information

Shipping Information for Scents/Fragrances:

We are pleased to offer shipping for our scents and fragrances to our valued customers. Here is some important information regarding our shipping policy for these items:

  • All scents and fragrances are shipped via ground shipping to ensure the safe and secure delivery of delicate items.
  • We offer shipping for all scents and fragrances to both residential and commercial addresses within the contiguous United Kingdom, as well as to PO boxes and APO/FPO addresses.
  • We aim to process and ship orders within 1-2 business days of receiving the order. However, please bear in mind that processing times may vary during peak seasons or promotional events.
  • Once your order has been shipped, you will receive a tracking number via email to monitor the status of your package.
  • For any orders over a certain amount, we offer free shipping as a token of our appreciation for your patronage.
  • In the event your scents or fragrances arrive damaged or defective, please contact us immediately so that we can rectify the issue for you.

Shipping Information for Miscellaneous Items:

For miscellaneous items that are not scents or fragrances, such as accessories or other non-fragrance related products, the following applies:

  • We provide shipping for miscellaneous items using a variety of major carriers to ensure timely and efficient delivery.
  • Processing and shipping times for miscellaneous items are generally completed within 1-3 business days from the date of purchase.
  • You will be furnished with a tracking number via email once your order is on its way, enabling you to track your item’s journey to your doorstep.
  • We offer shipping for miscellaneous items to both residential and commercial addresses within the contiguous United Kingdom, as well as to PO boxes and APO/FPO addresses.
  • Larger or heavier miscellaneous items may incur additional shipping charges, which will be clearly outlined during the checkout process.
  • If you experience any issues with your shipment for miscellaneous items, please do not hesitate to reach out to our customer service team, and we will work to resolve the matter efficiently.

Should you have any questions or require further assistance regarding our shipping policies, feel free to contact our customer service team. Thank you for choosing our products, and we look forward to providing you with exceptional service.